Terms of Trade

 

Introduction
These terms of trade set out certain standard terms and conditions on which Resultz Group Ltd (“we”) provide services, training, or products to our clients.
These terms of trade apply, subject to any additional or alternative terms that we may agree in writing with our clients (“you”). It is not necessary for you to sign these terms of trade to indicate your agreement to them. We will assume your agreement when you engage us to provide services, training, or products.

Our Services, Training & Product
We will provide our services, training, and products to you in accordance with your instructions and will ensure there is a clear understanding with you of the scope, importance, and timetable of each set of instructions or purchase order.
We will deliver our services in accordance with all applicable professional and legal obligations. We will act with all due care and skill, to provide quality training, consulting, and service support. Should our screening/ sampling service products be defective, despite our quality control measures, we will re-test free of charge or provide a refund of the cost of the screening/sampling. Quality control information and results are available upon request.
The services, training, and products that we provide to you are to you alone and not for distribution to any other party. Products and training materials that we provide to you are not to be copied or reproduced for use in ways that circumvent charges for further supply.

Our Team
We will nominate a key contact who will be responsible for our relationship with you. We will ensure that your requests are carried out by staff with the appropriate level of skill and experience.

Confidentiality
Maintaining client confidentiality is fundamental. We do not disclose any confidential information unless required and authorised by a client, or by the law. As a result of providing services to you we may have reason to collect information on your organisation and personal information pertaining to candidates / property we test on your behalf. Personal and candidate / property information will be held on a confidential basis at our offices. Under the Privacy Act 1993 you have the right to access and correct any personal information. Some candidate / property information will be retained for statistical purposes. If we receive a request for your information, unless prohibited by law, we will inform you in advance of any information released into the public domain.

Conflicts of interest
Remaining impartial and independent in the provision of our property sampling service is important to us. We have policies and procedures in place to ensure we achieve this. A copy of our policy relating to this is available on request.

Complaints and appeals
Should you have any reason to query or complain about the delivery of our services or products, we have a complaints and appeals process. A copy of this process is available on request.

Electronic Communications
We may correspond with you and others by electronic communication, unless you instruct us not to do so. As you are aware electronic communications are not secure. They may be read, copied, or interfered with in transit. We will not be responsible for any of the risks associated with electronic communication.

Fees for Services
We have set fees for many of our services which we will provide on request. We will also provide proposals or quotes for specific assignments. If you are requesting a service from us, you are engaging us. Service requests may be oral (either telephone or in person) or written (e.g. letters, faxes, notices, or e-mail).

Quotation & Fee Estimates
Where a quotation is given by us for services:
(a) The quotation shall be valid for 1 month from the date of issue unless otherwise specified in writing.
(b) The fee shall be exclusive of disbursements and goods and services tax unless specifically stated to the contrary.
(c) We reserve the right to withdraw any quotation given to you without prior notice at any time after the quotation is given and before acceptance by you.
Where services are required in addition to the services contemplated by the quotation, you agree to pay for the additional cost of such services.
A quotation may include an estimate of the cost of a service to be provided by a third party. Any variation in the actual charge made by the third party may result in a variation to the total price payable by you. Where a fee estimate is given, and an engagement has begun on the basis of the fee estimate, we will endeavour to alert you to any change in cost exceeding 10% of the estimate.

Charges for Training
We have variable charges for training courses depending on what is required and the number of attendees. Training courses requested for verbally will be considered to be confirmed as it would be if made in writing. Cancellation fees will apply if cancellation is made within 24 hours of the course date.

Cancellation Fees
Cancellation of duties or services booked with Resultz Group Ltd will require reasonable notification of more than 24 hours so as to not incur a cancellation fee. If postponement or cancellation is advised within 24 hours the duty or service will be charged at the full fee.

Charges for Products
Our standard charges for the products we supply are available on request. In the absence of any written quotes or proposals, these charges apply. Where you have entered a fixed term contract Resultz Group NZ Ltd will hold that price for the full term of the contract. If the contract is terminated by you prior to the completion of the contract term full payment will still be required.

Disbursement Charges
We may charge for general office disbursement costs such as photocopying, tolls, faxes, internet charges, and postage. We also charge for external disbursements, including travel, accommodation costs, site charges, larger materials costs and couriers.

GST
We charge goods and services tax on products and services, including the service fee, that we provide within New Zealand as required by New Zealand law.

Accounts and Payments
Our usual practice for our products and services is; payment prior to delivery unless an alternative arrangement has been agreed on by both parties.
In order to help us stay focused on service to you as a client, without debt collection concerns, you agree to pay our accounts promptly. You are liable to pay our accounts on our agreed terms whether or not you have a right of recovery from a third party and whether or not a third party seeks a review of our charges.
If an account is not paid, we may choose not to do any further work and retain custody of work done until all accounts are paid in full or alternative arrangements are made. If payments are not made all collection costs including debt collection agency costs and legal costs on a solicitor/client basis are payable by the customer. Non-payment could also result in a default being listed with a collection agency and/or credit bureau.

Use of External Records
In providing our services to you, we may rely on information provided to us by third parties. It is possible that some information provided by such sources may be inaccurate or incomplete. We are not responsible for any such errors or omissions.

Copyright
We own, and have copyright on all work, documents, software and online applications produced by Resultz Group Ltd in connection with our services.

Limited Liability
We are not liable to you for any consequential loss, including loss of profits, even if you advised us or we knew or should have known of the possibility of such loss. Any claim against us shall be limited entirely to a refund of part or all of our charge for the transaction in dispute.
If you have a dispute regarding our fees you agree in the first instance to contact the consultant assigned to you or any Manager of Resultz Group Ltd.

General
We may update these terms of trade from time to time and a current version will be available on our website.
We encourage you to contact us with any comments or questions about these terms of trade.
If you are happy with the services we provide we encourage your feedback in writing and take receipt of such as permission that we may add the feedback as a testimonial to our website - www.resultz.co.nz.